Privacy Policy

Introduction

ChrystalUK are an independent Business, and not a franchise, that’s been established since 2002.  We began in Healthcare Cleaning and developed the business to also cover domestic residences and Private Holiday Let homes.  Our staff are trained to a high standard and our staff hold disclosure checks and where required, to enhance disclosure.

Chrystal UK keep information about its Customers, staff, and Suppliers.  We mainly communicate via email, Post and telephone, but may communicate verbally for more urgent matters.  Communications are for informational purposes, Contract Service or staffing updates and for the promotion of additional business Services available.

Personal Information

Chrystal UK retains information about its Customers as well as employees, suppliers, and other service providers to our customers such as Caretakers, plumbers Electricians, gardeners and other Utilities providers that service their properties.  Upon joining Chrystal UK or renewing agreements, we will request certain personal details such as Name, Address and contact details.  We will use this data for communicating with customers, their staff and other suppliers.

How we collect information

When potential Customers of Chrystal UK actively sign up to our services either with or without a signed agreement  or communicate with us, they may choose voluntarily to give us certain information (for example by filling in text boxes or completing registration forms).  This information requires direct action by the individual at the time in order for us to receive it.  There is the option to opt out of future communications should customers wish to do so when giving this information.   Our customers have applied consent to Chrystal UK by actively giving us their details when subscribing to our services.  In doing so, they are allowing active communication from us on such matters as stated above.  There will always be an option for any of our customers to opt out of any further communications.

How long we retain information for

Chrystal UK will not retain information for longer than necessary.  We will only hold onto the information you provide either for as long as you are a Customer, Employee or Supplier.  If legally required or if it is reasonably necessary to resolve disputes, prevent fraud or abuse or if we have a legitimate interest, we may also retain information for a limited period of time as required, even after you are no longer a Customer, Employee or Supplier, or no longer associated with Chrystal UK.  You are entitled to request that any of your data is deleted from our records at any time.

Consent

Chrystal UK will not contact any persons for whom we do not have consent to do so.  We understand that you trust us with your personal information and we are committed to ensuring the security and privacy of your personal information.  You are able to do any of the following:

You can verify the details you have submitted to Chrystal UK by contacting our office {Office Administrator; email: Admin@chrystaluk.com}.

You can contact us to change, correct or delete any or all of your personal information.  We may retain archived copies of your information as required by law or for legitimate business purposes (including helping address fraud and spam).

You can unsubscribe from receiving any emails from us by contacting us via the email address at the bottom of any email.  Once you do this, you will no longer receive any emails from us.

You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us { Admin@chrystaluk.com }.

Use of Personal Information & How the Law Applies

There are times when it is not practical or feasible for Chrystal UK to obtain or record consent; however, this information will only be used or processed if there is a Legitimate Interest for us to do so and in doing so your interests and rights as an individual are not harmed.

Customers – Chrystal UK holds information (eg. names, addresses, codes and alarm systems) about and details about their Property.  This is so that Chrystal UK can carry out its agreed contracted services to the required standards.  Contact is made for informational purposes only, and we feel that this is for the Legitimate Interest of the individual or business as it is in their interest to know of activities or changes going on in their property so any preparation can be made as necessary.

Suppliers – Chrystal UK holds information (eg. names, addresses, names of their employees) about and details about their Business.  This is so that Chrystal UK can carry out its agreed contracted services to its customers to reach the required standards.

Changes to your data

From time to time Chrystal UK may need to contact those in its database to make sure that we have accurate details for you.

Data Sharing

Chrystal UK will not rent, swap or sell any personal information to other organisations.  Information is only shared with direct connections of ChrystalUK, such as its employees, and only where necessary.

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.

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